askWhizz Casa
For your home
4,99 €/month
VAT included
- Dedicated Technician
- Problem solving
- Help using your technology
- Cybersecurity
- Antivirus included
askWhizz Dedicated Technician
Your technician, one click away.
A Dedicated Technician who knows your business or your home, one-click remote support through the askWhizz app, Microsoft 365 and security, for one simple monthly fee.
Install the askWhizz app
How we can help
More than fixing problems, we stop them happening. It's like having a relative at home or at work who is a certified technology and security expert, always available.
I got this e-mail / text message. Is it genuine?
Show us before you click or pay. We tell you whether it's a scam (phishing) and what to do.
Someone from the "bank" called asking for a code or access to my computer.
We check whether it's a scam. If you already gave access, we check the device and help you secure your accounts.
How do I keep my children safe online?
We set up parental controls on phones, computers, consoles and the router: content, purchases and screen time.
Is this device safe to use?
We certify your devices for safe use: malware protection, updates, backups and data encryption.
Are my camera, router or smart bulbs secure?
We review your connected (IoT) devices: passwords, updates and a separate network for them.
Will you warn me before something goes wrong?
Yes. Remote monitoring alerts us to failing disks, missing updates and threats, and we deal with them before you notice.
Mac or Windows: which is best for me?
We help you choose based on what you do every day and your budget, with no ties to any brand.
Where can I find a cheaper PC for what I need?
We tell you which specs are enough and compare prices; if you like, we handle the purchase and set-up.
Was my password in a data leak?
We check your accounts against known leaks and help you change passwords and turn on two-step verification.
If my computer is stolen or hit by ransomware, do I lose everything?
Not if you're prepared: we set up backups and disk encryption, and test that you can recover.
Can you teach me (or my team) to use this safely?
Yes, on-the-job training when you need it: e-mail, passwords, file sharing, Microsoft 365.
Is it worth switching software, provider or equipment?
We give technical and commercial advice: we compare offers and tell you what makes sense for you.
Trusted by many
86%solved on the first contact
4 million+customers helped
10 million+fixes
NPS 69certified quality
“I want to highlight the excellent professionalism, friendliness and efficiency of your technician in the way my problem was solved.”
Verónica Coelho
“The way the problem was removed, and the explanation of its cause and how to avoid it happening again, earned my highest appreciation.”
Jaime Teixeira
“Flawless, and never gave up on helping me solve the problem.”
Vasco Raposo
“Just to say thank you for the care in setting up my new PC. So efficient, and so patient with me, an older lady who isn't very digital.”
Maria Marça
“I want to say how pleased I am with the patient, gentle, correct, effective and even kind way I was helped.”
Customer
“An excellent professional, patient and assertive, in solving a problem with the Wi-Fi set-up in my home.”
Tiago Jacob
Certifications and partners
Choose your plan
askWhizz Negócio365
For small businesses
From 13,13 €/seat/month
plus VAT
- Everything in askWhizz Casa
- Microsoft 365 Basic (e-mail @yourcompany, 1 TB OneDrive, Teams)
- Preventive services
- Anti-malware Pro
askWhizz Empresa365
For companies
From 20,76 €/seat/month
plus VAT
- Everything in askWhizz Negócio365
- Microsoft 365 Standard (installed Office apps)
- Systems monitoring
- Security certification (PACSE)
- CyberEventWatch.com
Compare the plans
| Casa | Negócio365 | Empresa365 | |
|---|---|---|---|
| Dedicated Technician | ✓ | ✓ | ✓ |
| Problem solving | ✓ | ✓ | ✓ |
| Help using your technology | ✓ | ✓ | ✓ |
| Cybersecurity | ✓ | ✓ | ✓ |
| Antivirus included | ✓ | ✓ | ✓ |
| Chat | ✓ | ✓ | ✓ |
| Phone | ✓ | ✓ | ✓ |
| Preventive services | — | ✓ | ✓ |
| Security certification | — | ✓ | ✓ |
| Professional security software | — | ✓ | ✓ |
| Backup management | — | ✓ | ✓ |
| Business e-mail set-up or migration | — | ✓ | ✓ |
| Active systems monitoring | — | — | ✓ |
| CyberEventWatch.com, managed by your Dedicated Technician | — | — | ✓ |
| P.A.C.S.E. | — | — | ✓ |
| Microsoft 365 Basic | — | ✓ | — |
| Microsoft 365 Standard | — | — | ✓ |
| Monthly fee | 4,99 € VAT included |
From 13,13 € per seat + VAT |
From 20,76 € per seat + VAT |
How it works
Install the app or call us
Install the askWhizz app on your computer or phone, call 210 332 433 or ask us to call you.
Tell us what's wrong
By chat in the app or by phone. No technical terms needed.
Your Dedicated Technician takes it on
Right away, with the app's tools and, if you allow it, remote access to the device.
If needed, we go further
When it can't be solved remotely, our specialist team steps in and, if needed, a technician comes to you or we pick up the device. We stay with you until it's fixed.
Frequently asked questions
How does the minimum term work?
The plan has a 12-month minimum term. With 24 or 36 months you get a 20% discount.
How do I pay?
Monthly by SEPA direct debit, or the year at once (MB WAY or Multibanco). Payment details are handled by easypay, never by our servers.
How do I reach my technician?
Through the askWhizz app (Windows, Mac, iPhone/iPad and Android), by phone or by e-mail.
What do you fix?
Problems and questions with any kind of technology: Windows and Mac computers, networks and Wi-Fi, security, phones, tablets, printers, TVs, consoles and other connected devices. We work on software and hardware, in and out of warranty, wherever you bought the device. How we can help.